Practice Terms and Conditions
I agree to entrust to you to investigate, perform diagnostic procedures, and such medical or surgical treatments as the veterinary surgeon dealing with the case considers necessary.
-
If an anaesthetic and/or sedation is to be administered, there are significant risks associated with anaesthesia. I understand and accept the attendant risks, please ensure these are fully understood prior to examination/treatment.
-
I accept there may be certain risks to the life of the horse, which could occur as a result of the proposed treatment. I appreciate that whilst reasonable care and attention will be given to the horse/s, no member of staff shall be liable for loss, damage or injury resulting from treatment or otherwise.
-
I understand that certain useful drugs, which are not licensed for use in horses, may be administered at the discretion of the veterinary surgeon, and I fully accept this and any attendant risks in accordance with the regulations with the cascade of medicines.
-
Should it prove necessary, in the opinion of the attending veterinary surgeon, I agree to the destruction of the horse/s on humane grounds. I understand that, should humane destruction be considered necessary, further written authorisation will be requested from me.
-
I agree that it is the owner/agent’s responsibility to arrange collection for the correct disposal of the horse post euthanasia, however M N Mollon and Partners Ltd are able to assist.
-
I agree that all case papers, radiographs, video recordings and materials of all kinds remain the property of M N Mollon and Partners Ltd. The fees are charged solely to perform diagnostic procedures and/or for the vet’s interpretations.
-
To the best of my knowledge, I certify that the horse/s will not enter the human food chain.
-
I understand that it is my responsibility to ensure M N Mollon and Partners Ltd have up to date contact details for myself and I will inform them of any change of ownership of an animal. I agree that if I am not the sole carer of the horse, I will advise M N Mollon and Partners Ltd, using the consent form below of a responsible third party that can make veterinary treatment decisions on my behalf, in my absence. If I am the sole carer of the horse, I understand that I need to be present at each veterinary appointment to consent to treatment.
-
It is our upmost priority to provide your animal with the highest possible standard of care, however, on an occasion that you may feel that we haven't quite got it right, please contact us to discuss with one of the friendly members of the team. We may request that you write to us via email, explaining your concerns in as much detail as possible and we will adhere to respond to you as promptly as possible.
Payment Terms and Conditions
M N Mollon & Partners Ltd – General Payment Terms
​
-
All professional veterinary fees, consumables, charges for drugs and services are subject to VAT at the current rate. Our fees are determined by the cost of drugs, materials and consumables used, as well as the veterinary surgeon's time and expertise required on a case and the use of technical and/or diagnostic equipment. I agree to pay to M N Mollon and Partners Ltd all costs and expenses that may be incurred whilst my animal is under their care. I understand that if complications occur, the costs, which I will be liable for, may well be more than those first anticipated. I understand that often the investigation and treatment of accidents, illnesses and injuries do not follow a predictable course, and therefore costs may vary, and it may be difficult to provide an accurate quote. M N Mollon and Partners Ltd can provide me with a written estimate, if requested, for guidance only, unless otherwise stated.
-
An itemised invoice, containing the veterinary surgeon's clinical notes, will be produced at the conclusion of investigation and/or treatment and sent via email. All invoices contain a secure payment link, whereby payment can be made via credit/debit card, Paypal or ApplePay. GoCardless direct debit option is also available. Alternatively, invoices can be paid via bank transfer to: M N Mollon And Partners Ltd Account number: 00588237 Sort code: 20-99-56 Iban: GB72BUKB20995600588237 SWIFT/BIC: BUKBGB22 VAT number: (GB) 272584482
-
I understand and agree that all invoices are due for payment by due date as stated on the invoice, unless otherwise arranged in writing with M N Mollon and Partners Ltd. In the event that my account is overdue we reserve the right to add on all costs incurred plus VAT at the prevailing rate to recover remittance via legal debt collection services. I agree that I will be legally liable to pay the outstanding account plus additional costs, and that payment of the same can be enforced against me in court. If I have any cause to dispute the fees on my invoice, I must send written notice to M N Mollon and Partners Ltd within 7 days of receiving my invoice.
-
If for any reason I am unable to settle my account in full when invoices are due, I will discuss this matter with M N Mollon and Partners Ltd immediately upon receipt of invoice.
-
In the case of an insured horse, I acknowledge that my insurance company will be informed that the horse has been referred to the practice for diagnosis, and/or treatment. Provided that my insurance company has agreed a claim in principle, and that no payments have been made to M N Mollon and Partners Ltd direct in advance of a claim from myself, M N Mollon and Partners Ltd requires payments of claims by insurance companies to be made directly to M N Mollon and Partners Ltd. Please be aware that the cost of some aspects of the animal’s care may not be covered by insurance (e.g. policy excess) and therefore payment must be made to M N Mollon and Partners Ltd. Regardless of whether the animal is insured, the entire invoice remains my responsibility until it is paid in full. If an insurance claim is not settled within 70 days of date of invoice, M N Mollon and Partners Ltd reserve the right to seek remittance from the debtor instead. In this case, the debtor should seek reimbursement from their insurers.
Terms and Conditions for Holding Card Details in the Event of Unpaid Accounts
​
By providing your card details, you agree to be bound by these Terms, which outline the circumstances under which we may hold your card details and charge your card to settle any outstanding balance or unpaid account.
1. Purpose of Holding Card Details
When you provide your credit or debit card details to us, you authorise us to hold those details securely to cover any unpaid accounts or outstanding charges resulting from goods or services provided. This includes, but is not limited to, unpaid invoices, fees, or any other amounts due to us that have not been settled in full.
​
2. Authorisation to Hold Card Details
By providing your card details, you authorise us to securely store and retain your card information for the purpose of collecting payment for any unpaid amounts. You also acknowledge that this authorisation is provided to allow us to charge your card in the event of an overdue or unpaid balance.
​
3. Amount to be Charged
If your account remains unpaid after the due date or if other charges remain outstanding, we may charge your card for the outstanding balance, including any applicable late fees, interest, or collection costs.
The total charge may include:
-
The principal amount of any unpaid invoices or fees.
-
Any late payment fees as specified in our agreement or invoice.
-
Any other applicable charges related to the overdue amount, including but not limited to collection or legal fees.
-
We will inform you of the total amount due before processing any charge to your card.
​
4. Timing of Charges
If your account remains unpaid for a period of 14 days after the due date, we may charge your card without further notice to settle any outstanding balance. The charge will occur after we have made reasonable attempts to contact you to resolve the payment issue.
​
5. Security of Card Details
We are committed to protecting the security and confidentiality of your card details. All card information will be stored in compliance with industry standards. Your card details will not be shared with third parties except to process payment or as required by law.
​
6. Notification of Charge
We will make reasonable efforts to notify you of any charge applied to your card, including providing details of the outstanding balance and any associated fees. This notification may be sent by email, phone, WhatsApp or other contact methods on file.
​
7. Disputes
If you believe that a charge has been made in error or if there is a dispute regarding your account, you agree to contact us immediately at info@mollonandpartners.co.uk or 01420 571690. We will work with you to resolve the dispute, but you remain responsible for any outstanding charges until the dispute is resolved.
​
8. Refunds and Adjustments
If a charge is made to your card and it is later determined that you were not liable for the amount, we will process a refund to your card. Refunds may take up to 10 business days to appear on your card, depending on your card issuer's policies.
​
9. Late Fees and Interest
In the event of an overdue account, we may charge late fees or interest as outlined in our original agreement or invoice. These fees will be added to the total balance due and may be included in the charge to your card.
​
10. Retention and Use of Card Details
Your card details will only be retained for the purpose of processing payments for any outstanding balances. They will not be used for any other purpose, unless you provide explicit consent for additional transactions or payments.
​
11. Termination of Card Holding Authorisation
You may request the termination of this authorisation to hold your card details at any time, provided that all outstanding balances have been paid in full. If there are unpaid amounts on your account, we reserve the right to retain your card details for the purpose of collecting the outstanding balance.
​
12. Liability
While we take reasonable steps to ensure the security of your card details, we will not be liable for any unauthorised access, fraud, or misuse of your card details, except where required by applicable law. You are responsible for ensuring that the card information you provide is accurate and up-to-date.
​
13. Changes to Terms
We reserve the right to modify or update these Terms at any time. Any changes to the Terms will be posted on our website or communicated to you through appropriate channels. By continuing to provide your card details after any changes, you agree to the updated Terms.